Course Details

Customer Service Management in Healthcare Organizations

HEAL1-DC2605
Credit: The Paul McGhee Division

Customer satisfaction has become one of the approaches used to manage competition in the healthcare industry. This course examines how to understand customer expectations before, during, and after service delivery. Strategies for developing, managing, measuring, and evaluating service quality will be reviewed.

To register for this course you must be an admitted student in an NYU credit or degree program or have special student status. Admitted NYU credit or degree students may visit NYUHome to register through ALBERT. To apply to an NYU-SCPS credit or degree program, call (212) 998-7100.

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