Customer Service Management in Healthcare Organizations
Y17.2605
Credit:
The Paul McGhee Division
Customer satisfaction has become one of the approaches used to manage competition in the health care industry. This course examines how to understand customer expectations , use effective communication and conflict management when dissatisfaction occurs, and the strategies used to measure, evaluate and improve customer satisfaction.
To register for this course you must be an admitted student in an NYU credit or degree program or have special student status. Admitted NYU credit or degree students may visit NYUHome to register through ALBERT. To apply to an NYU-SCPS credit or degree program, call (212) 998-7100.
