Crisis Management Dynamics and Program Implementation
Y52.3615 / Credit
With the introduction of a National Standard for crisis management and emergency preparedness, and incentives to promote its adoption, organizations will immediately require training and other resources to develop new emergency programs where there are none, to evaluate and revise existing programs, and to maintain programs on an ongoing basis. This course focuses on the business decisions and management processes necessary to anticipate, plan for, manage, communicate about, and recover from crises affecting corporations and other complex organizations. It will also cover the key component steps for the development of a corporate Business Continuity Plan as a vital part of the day to day operations of enterprises. Additionally, it will examine the way companies in distress and the constituencies who matter to those companies predictably behave when things go wrong. Underlying the tangible structural components of the course, there will be a continued emphasis on the fact that crisis management is an ongoing process, rather than a one time review of the individual corporations? operational requirements. Topics covered will include: The Crisis Environment Awareness and Training; Exercising & Maintaining Programs; Implementation Strategies & Issues; Emergency Preparedness & Response; Hazard Mitigation; Crisis Communications; Direction, Control & Coordination; Operations & Procedures; Logistics & Facilities; Recovery and continuity planning; Psychology paradigms in pre, during and post-crisis phases; Crisis Leadership; Integration of Multiple Disciplines, Functions and Organizational Constituencies; Performance Assessment; Current & Evolving Strategies and Insights in Crisis Management. Through a combination of lectures, discussions, case studies, role-play, and a final project that consists of a crisis management plan to protect a company undergoing a crisis, students will be able to identify and implement the various plan development methodologies available today and be ready to develop and manage systems to establish protocols, processes, and structures to prevent damage and business interruption, and to restore operations in the event of a natural disaster. Upon successful completion of the course, students will have learned how to recognize and appreciate the dynamics of crisis management including the processes involved in identifying areas of highest business interruption risk, the methodologies for calculating minimum recovery times for both systems and basic operations how to identify and address the key components necessary for the development and implementation of a viable crisis management program including a Business Continuity plan. They will have familiarity with the existence of numerous plan development software tools and they will have reviewed examples of existing plans.
You must be an NYU student in a credit program to take this course. It is not available for online registration. If you're interested in applying to the school, call (212) 998-7200.
NYU Students already enrolled in a credit program should visit NYUHome to register through ALBERT.
